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You have the right to cancel your order before it has been shipped. To cancel your order, please contact us as soon as possible using the information provided in the "Contact Us" section below. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that if your order has already been processed for shipping, cancellation may no longer be possible, and you will need to follow our standard return process upon receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed.
Please note that certain items are non-returnable, including perishable goods, personalized or custom-made products, and items marked as final sale. Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The exact timing may vary depending on your payment provider's processing times.
Please note that only the cost of the product will be refunded; original shipping charges are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the cost of return shipping from your refund amount.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some payment processors may take additional time to post the refund to your account. If you still have not received your refund after this period, please contact your bank or credit card company, as they may be able to provide more information about the status of your refund.
If you've taken these steps and still have not received your refund, please contact us using the information provided in the "Contact Us" section below. We will investigate the matter and work with you to resolve any issues as quickly as possible.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or inquiries you may have regarding returns, refunds, or cancellations.
