At ShoeNou, we prioritize seamless delivery for your fashion essentials. Our team meticulously processes all orders within 1-2 business days, ensuring your curated selection of accessories, footwear, and apparel is prepared with care. Whether you're refreshing your seasonal wardrobe or adding statement pieces to your collection, our logistics network guarantees reliable dispatch from our fulfillment centers.

Processing typically concludes within 48 hours of order confirmation, excluding weekends and holidays. Delivery durations vary based on your location and selected shipping method. Domestic shipments generally reach customers within 5-15 business days post-dispatch, while international deliveries may require additional transit time due to customs procedures.

We offer tiered shipping options designed for flexibility:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Table Rate Shipping (5-10 Business Days): Automatically applied to orders totaling $60 or more

Currently serving customers across North America, the European Union, and select Asian countries. Restrictions apply for certain remote areas and territories with complex import regulations. During checkout, our system will automatically validate your address eligibility. For specific regional inquiries, please contact our support team prior to ordering.

Upon shipment, you'll receive a confirmation email containing your unique tracking number and carrier details. Monitor your package's journey directly through our website's "Order Status" portal or the carrier's tracking system. For consolidated shipments with multiple items, tracking updates may reflect partial fulfillment until all products are en route.

While we partner with reputable carriers, unforeseen delays may occur due to weather, customs inspections, or logistical challenges. If your tracking information hasn't updated for 10+ business days or shows unexpected exceptions, please contact [email protected] with your order number. Our customer service team will initiate trace procedures and keep you informed throughout the resolution process.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and are not included in your order total or shipping costs. We recommend consulting your national postal service or customs office for estimated duty calculations based on product categories and declared value.